Terms & Conditions
DIGITAL MATERIALS: Under the Consumer Contracts Regulations (13 June 2014) a consumer must waive their 14 day cancellation rights in order to receive digital content as soon as possible after payment is received (otherwise you would have to wait to receive the items for 14 days to make sure you don't change your mind.) It is understood that all consumers of this site waive this 14 day cancellation right. However if there is a problem with what you have purchased please get in touch and we can sort it out.
DELIVERY OF PHYSICAL GOODS: The price given at the time of ordering includes the cost of delivery by Royal Mail first class or other suitable Royal Mail service (eg airmail). Goods will be sent out as soon as possible after payment is received, and you will be notified upon dispatch.
SHIPPING COSTS: The way the site works is to have the postage charge included for every item. However if you wish to buy several items at the same time to be sent together, the cost is often less than the sum given by adding up the individual items. Any excess postage and packing charge will be refunded via paypal once the goods have been despatched. Alternatively you can email to ask for an invoice for to be sent first to cover the items requested and exact shipping costs.
RETURNS: Under the Consumer Contracts Regulations you have 14 days from receipt of goods to return them, in good order and unused, for a full refund. Return postage will be met by the consumer. If the goods are faulty they will be replaced free of charge or refunded in full (including initial delivery costs).
PRIVACY & DATA PROTECTION: Karen Marshalsay values your custom and privacy and will not pass on your information to any other third party. It will only be used for Karen Marshalsay / Marsharp Music business, which may include sending occasional newsletter or other emails, which can be opted out of at any time. Karen Marshalsay/ Marsharp Music does not see, collect, or store any bank or card details, as all payments are via paypal (physical goods), or via paddle.com's ecommerce system (digital downloads) using paypal or card.